The original seven habits of highly successful people are still relevant, but Covey, author of the mega-bestseller of that title, says that the new Information/Knowledge Worker Age, exemplified by the Internet, calls for an eighth habit to achieve personal and organizational excellence: "Find your voice and inspire others to find theirs." Covey sees leadership "as a choice to deal with people in a way that will communicate to them their worth and potential so clearly they will come to see it in themselves." His holistic approach starts with developing one's own voice, one's "unique personal significance." The bulk of the book details how, after finding your own voice, you can inspire others and create a workplace where people feel engaged. This includes establishing trust, searching for third alternatives (not a compromise between your way and my way, but a third, better way) and developing a shared vision. This book isn't easy going; less business jargon and more practical examples would have made this livelier and more helpful. But if organizations operated with Covey's ideas—and ideals—most people would undoubtedly find work much more satisfying. DVD not seen by PW.
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.
1-Sentence-Summary: The 8th Habit is about finding your voice and helping others discover their own, in order to thrive at work in the Information Age, where interdependence is more important than independence.
Read in: 4 minutes
Favorite quote from the author:
One of the major points in Stephen R. Covey’s global bestseller “The 7 Habits of Highly Effective People” was that in today’s day and age, working together has become more valuable than competing with one another.
Back in the Industrial Age, when work was mostly physical, differences in individual people’s productivity were marginal, as no one man could cut 100x logs more per day than another. But now that we live in the Information Age, where knowledge is our main skill, a great programmer can indeed be 1000x more valuable than an average one.
In this 2004 addendum book, Stephen R. Covey shares with us how we can set up ourselves and others for success in the working world, by cultivating the 8th habit: finding your voice and inspiring others to find theirs.
Here are the 3 lessons I’ve learned about it:
- Your freedom to choose is the biggest gift you were born with.
- Build trust by being friendly, knowing when to say sorry and following through on your promises.
- Empower others by giving up control and handing them responsibility.
Do you want to set yourself up for a successful career in a post-Industrial Age world? Then let’s cultivate the 8th habit together!
Lesson 1: There’s no bigger gift you’ve been born with than the ability to choose.
In order to help others find their voice, you first have to find your own, obviously. Stephen Covey says how fast you’ll be able to do that depends on how well you use the gifts you’ve been given at birth. There are many advantages we’re born with, just because we’re humans, but according to Stephen, the by far biggest one is this:
You are free to choose how you react to any and every situation in life.
Unlike plants, who can’t move, or animals, whose life is just a series of instinctual, knee-jerk reactions, we as humans get to choose our next action. We can’t control what happens to us. But we sure as hell can decide how we’ll react to it. So whether that next step is a step up or down is entirely up to you.
If someone treats you badly, be it your boss or a friend, if people try to peer pressure you into doing things, it is up to you to give in to it, to do something about it, or to walk away.
However, freedom of choice isn’t the only enabling factor in finding your voice. Covey also talks about the four kinds of intelligence:
- Physical intelligence, which is your body’s ability to function mostly on autopilot, without conscious direction.
- Mental intelligence, what you’d call IQ.
- Emotional intelligence, which is about empathy and what’s sometimes called EQ.
- Spiritual intelligence, which is your own moral compass, your true north star, the thing that drives your life’s meaning.
Recognizing these powers you have and playing with how you use them is the first step towards finding and capitalizing on your unique powers at work. Then, it’s all about communicating them to others.
Lesson 2: Be nice, apologize when you have to and deliver on what you promise to build trust.
Communicating with others comes easiest when your relationship is built on trust. The more you trust in one another, the more things you’ll feel comfortable saying, the more you think about each other’s words and the more likely you are to accept them.
Think about this in the concept of business, and you can easily see why trust is one of the most important things for CEOs to work on. It determines the speed with which you can execute and therefore, your company’s success overall.
Covey says that trust is built in three ways:
- Stick to your word. If you promise something, follow through. 100% of the time. Not sure if you’ll make it? Then don’t promise it. Whatever comes out of your mouth, back it the f up, every time.
- Be nice. So simple, yet so powerful. Just be friendly. Say “thank you,” “please,” and “how can I help you?” Avoid gossip and stay positive. These things don’t cost a thing, but go a long way.
- Say sorry when you have to. We all screw up. The best thing, by far, you can do when that happens, is to instantly acknowledge it and just say “Sorry!”
However, trust isn’t a one-way street. It’s not just built by you being trustworthy to others, but also by you handing out trust yourself. How do you do that?
Lesson 3: Give up control and hand others responsibility to empower them.
One of the strongest ways to empower others is to just hand the power to them – literally! That doesn’t mean you should let the intern run the business, but always keep extending the responsibility and control your employees have over their work.
For example, if you run a cleaning workforce, let them decide what cleaning products to use, what gloves to wear, what vacuuming devices to try, how to plan the schedule, etc.
Having the freedom to make these important decisions about their work will make them feel a lot more motivated and of course help them trust in your future decisions.
By the way, this applies to friendships too! Ask your friends for help, trust them to do their part and see how your relationship grows.
My personal take-aways
Mostly directed towards leaders and businesses, I think this is also an important book on a personal level. Especially the section about building trust, as it’s become a rare commodity in our short-term oriented world. A modern classic!
Read full summary on Blinkist >>
Free Preview >>
Learn more about the author >>
What else can you learn from the blinks?
- The four roles of a great leader
- Which two-word motto could change your life
- How to crank up your listening skill to better deal with conflicts
- What all organizations are built around and have to adjust to (whether they like it or not)
Who would I recommend The 8th Habit summary to?
The 24 year old graduate, who’s already stuck in a job he hates, but doesn’t see how big his freedom to choose really is, the 47 year old supply chain manager, with a very strict approach to rules and leadership, and anyone who knows they often fail to deliver on what they promise.